Shipping Policies

Shipment processing time

All orders are processed within 2–3 business days of completion. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, orders may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Northern Lights Creations is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Northern Lights Creations is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the store within 24 hours of delivery to arrange repair . Save all packaging materials and damaged goods for return. 

Northern Lights Creations will not be held responsible if the customer provides the wrong shipping address or for any packages that are not tracked/insured as we cannot track or recover the package

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible.